Shipping & Returns


Most items ship 1-3 business days after the order is received. Some products do require a longer time to ship (these would include sugar free syrups during winter and chocolate during the warmer months). Keep in mind when ordering that our stock balances fluctuate throughout the day with sales demand and stock that we receive. Items are constantly being sold and stock is constantly being replenished. Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number. If we cannot reach you within 5 days, your order will be canceled and you will be issued a refund.

Our main warehouse is located in Colorado but we also ship from our partnered warehouses in KY and NH depending on your location or and our stock.


We are not responsible for stolen packages/shipments. We utilize tracking on all packages to ensure they are delivered to the address on the order.


We are sorry but we do NOT ship internationally at this time


We offer UPS shipping for your delivery options. We pull our discounted shipping prices directly off the website. We do not add in handling charges or extra fees. We know how expensive shipping is and how frustrating that can be so we try to do our best to keep prices as reasonable as we can.

As a retailer using UPS, USPS and FedEx, we have to follow their packing guidelines in order to be ensured that the orders arrive to you without damage. They will not honor "claims" if we do not follow their packaging requirements.

That being said, our packing peanuts are biodegradable. They dissolve in water.


Military Shipments, Hawaii,Alaska and US Territory Sales


We can ship to a military, Hawaii, Alaska and US Territory address . Please see the USPS & Military Shipments Page for details. We can utilize Flat Rate boxes to lower shipping costs on some of our items. We can create a custom quote for you if you are looking at more than 1-2 things. Items that include "Free UPS Ground Shipping" only ship to lower 48 US states.




Food and beverage items are non-refundable. Coffee presses and the like may be returned in NEW, UNUSED condition within 10 days of receipt. Please email us @ and we will give you an RMA #. Packages returned without an RMA# will NOT be refunded.

PLEASE NOTE: There is a 20% restocking change for all accepted returns. Original shipping costs and return shipping costs are NOT refunded. Packages that come back to us as "non deliverable" that have an incorrect or incomplete address will be refunded their original product price minus original shipping and return shipping charges.

If you receive an incorrect item, PLEASE let us know via email us @ so we can get your order corrected. We strive for 100% accuracy but we are only human and mistakes do happen from time to time.

Defects on non-food items should be dealt with thru the manufacturer itself. We would be happy to help you with that process. If an item arrives broken, please let us know so we can file a claim with the shipping company.